We support the following payment option at Emerals
1. Cash On Delivery (available in selected pincodes)
2. Credit Card
3. Debit Card
6. Gift Card
'Emerals Cash on delivery option allows you to pay order value at the time of delivery for all orders.
Your existing limits will be revised once,there is a delivery or order rejected against your account,
from the new limit implementation logic,if required to pay for any order using Cash on Delivery (COD)
mode of payment, Please select the 'Cash on delivery'Option on the payment page.
Cash on delivery option is available only selected pincodes. However the COD limit may differ from customer to customer depending upon the order Rejection percentage from a particular customers registered email id.For avoidance of doubt.Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment Options.
GST is a single tax on the supply of good and services that is levied on every value addition (through production and services)and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service.if your ordee is fulﬁlled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty,VAT,Entry tax etc.
You can Easily Track Your order On My Proﬁle > Trackorders.
Yes you can cancel the items which you have purchased. Just open My Proﬁle > Cancel Order
Under My Proﬁle > Return Order > Exchange Order
You can fetch all the details on My proﬁle Option.
You can apply a coupon on the cart page before order placement.The complete list of your unused and valid coupons will be available under 'My Proﬁle' of Website/M-site.
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our Customer care. (1800-120-666999)
This may have happened,if the item you returned is used, damaged or original tags are missing. For more details,please call our customer care.
While you can always browse emerals without logging in, you do need a Emerals account to shop with us. This is where we save your name and basic contact information. It's simple 1-step sign-up form.
Yes you can! Just go login > google or Facebook
Here's how you can get a new password.
1. Go to the Emerals.in login screen
2. Click on the Forgot Password option on the login screen.
3. You'll get an email from us in your registered mail account
4. Click the link on our email to reset your password.
Unfortunately, delivery charges are non refundable.
Your method of refund is dependent on the mode of payment for your order.
1. Paid via cash on delivery:Refund initiated through National Electronic Funds Transfer (NEFT), 7 Business days after our Quality checks.
2. Online payment via credit card/Debit card/Netbanking: Refund to source, 7 business days after our quality check.
Our simple 5 step process will help.
1. Log into emerals.in and click on My Orders.
2. Go to the order you want to return.
3. Initiate a return for each product that you want to send back.
4. Pack all the items together in a single package.
5. You're good to go!.
Your returns amount could be lower than what you originally paid if the product was part of a promotional
offer, which is subject to terms and conditions. If the promotion is no longer applicable to your
entire order, the total order value changes to reflect that, and the difference is adjusted against
the refund amount.
Still think we made a mistake? Call us on 1800-121-666999 and we'll ﬁgure it out together.
Yes ofcourse.! You need to mail your details to our team mail :- email@example.com or call us 1800-120-666999.